Terms and Conditions
1. Website and Accuracy
Whilst every effort has been made to ensure that the website and all advertising material is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control. All information is given in good faith, but no warranties are made regarding information provided, either written or oral.
2. Booking and Payment – Direct bookings only. N/A for bookings taken through an agent.
Bookings can be made by E-mail or post and confirmed within 7 days using the Booking Form supplied and enclosing a 50% deposit (non-refundable) or if you are booking less than six weeks before departure, the full amount is required. Under no circumstances can the prescribed number of persons per booking form be exceeded without prior arrangement with the owners. The final payment becomes due six weeks before your holiday date along with a refundable damage deposit of £300.00. There will be no refund 30 days before arrival. If the full amount plus the security deposit is not received by the due date, we reserve the right to cancel the booking. Please note that the initial 50% deposits are NON-REFUNDABLE should you cancel at any time. (Security deposit can be taken by way of bank transfer prior to arrival)
3. Prices
Prices are per booking per cottage and are inclusive of electricity, gas, water and the provision of bed linen and towels and does include towels for use outside the gite or around the pool.
4. Cancellation
It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. whilst abroad. Should a gite be unavailable on the day stated, due to unforeseen circumstances, every attempt will be made to relocate guests. If this is not possible, all rent monies will be refunded without question, but no further liability will fall upon the owners.
5. Your responsibilities
Your property will be cleaned before your arrival, and we respectfully ask you to remember that you are staying in someone else’s home and to leave it clean and tidy when you depart. If extra cleaning is required an extra charge could be taken. Breakages should be reported to the owners as soon as possible in order that it can be rectified before the following clients arrive. Your gite will be ready at 4.00 p.m. and we ask that you kindly leave by 10.00 a.m. on the day of departure in order to give enough time between clients to ensure that the property is ready.
We will contact you a week prior to your booking to check arrival times etc so that we are here to welcome you!
6. Complaints
In the event of any complaint arising, either on arrival or after occupation has commenced, this should be brought to the attention of the owners immediately so that remedial action, where necessary, can be taken without delay. They will do everything possible to deal with any difficulties both quickly and effectively. The owners retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. Any complaint after departure must be in writing within 7 days of your departure.
7. Swimming Pool – Open May to Mid October (weather dependent)- 12m x 7m.
Pool towels are supplied – please do not use indoor towels around the pool. No swimming between 20.00 hours and 09.00 hours. No diving into the pool, no bombing. No drinking glasses or bottles to be used around the pool (plastic only please, which are provided within the gite) or food (crisps etc). Children to be under parent’s supervision at all times as the owners cannot be responsible for their safety as there is no lifeguard on duty.
The security pool cover will be used between the hours of 20.00 – 09.00. Children MUST be supervised at all times within the gardens.
8. General
Whilst every possible effort will be made to maintain the pool and household equipment in good order for the enjoyment of our guests we cannot accept liability in the event of any unforeseen circumstances, but would ask you to bear with us whilst we attempt to rectify the problem as soon as possible. We do NOT allow smoking in the gites & would appreciate you smoking outside, away from the gite & any open windows. If the gite needs to be fumigated due to excess smoke a minimum charge of 100 Euros will be charged.
Please note that playing in the woods and playing on the swing is at your own risk and children should be supervised at all times.
